Frequently Asked Questions


How do I redeem a "Buy Now, Pick Later" Course Reservation or credit?

To redeem a “Buy Now, Pick Later” Course Reservation, please visit

We typically process an order within 24 hours. All orders are verified before redemptions are complete.

How fast does our internet need to be to participate in online courses?

We recommend you have download speeds of at least 3-5 mbps and upload speeds of 1-2 mbps. You may experience delays every now and then during live sessions, but these speeds should be acceptable.

What happens if I miss a class?

Classes are recorded and posted for you to watch.

Will online classes work from a mobile or tablet?

Adobe Connect has a mobile app allowing you to attend live meetings. There are, however, some limitations including the student experience, chat windows, and possibly other interactive elements. It is recommended to use a Tablet/Mobile device only if your child cannot access a desktop (or laptop) for a particular course. Recordings must be viewed through a desktop computer at this time.

What is your refund policy?

Refund Policy

We operate by a Refund Calendar in order to appropriately schedule for our teachers and prepare for the school year. This is one of the ways MFS keeps costs low for you and provides flexibility for our families.

Fall 2020 & Full Year 2020-2021 classes:

  • 100% money back guarantee within 30 days of orders placed prior to July 17, 2020.
  • 75% refund after 30 days through July 17th, 2020.
  • 50% refund from July 18, 2020 through August 16th.

No Refunds after Fall 2019 and Full Year 2020-2021 classes start on August 17th, however:

  • You may exchange your class for another class before the 4th week of the semester.
  • You may take a credit for a future class to be used for any student.
  • You may transfer your class to a friend or family member.

Spring 2021 classes:

  • 100% money back guarantee within 30 days of orders placed prior to December 11, 2020.
  • 75% refund on or before December 11, 2020.
  • 50% refund after December 11, 2020 through January 10, 2021.

No Refunds after Spring 2021 classes start on January 11th, however:

  • You may exchange your class for another class before the 4th week of the semester.
  • You may take a credit for a future class to be used for any student.
  • You may transfer your class to a friend or family member.

How do I get to my classes online?

Students login to their live online classrooms through their PowerSchool student management system. You will receive instructions about logging into PSL prior to the start of class.

What if I forget my Powerschool username or password?

If you forget your Powerschool password, you can use the link on the login screen to retrieve your username and/or password.

Powerschool - Username / Password

How is communication conducted?

Each teacher uses the same tools (PowerSchool Learning (PSL) & Adobe Connect) and will communicate with you or your student via email. Your student is not required to have their own email address for general communication. However, if you choose to not provide a student email address, you will be responsible for managing communication that relates to your student(s).

PLEASE NOTE: Each student WILL need to have a unique email address (you may manage these) to create your students’ PowerSchool Learning account names. We will send more information on this later this year.

Do you offer a payment plan?

We know it can be difficult to pay for all your classes up front so we offer the ability to pay monthly via a direct to PayPal subscription over a period of 6 months.

Please Note: There is a one time $50 set up fee for the plan (no matter how many courses you order). Once you receive the PayPal monthly payment plan you must pay the initial payment within 3 days to hold your seat reservation.
Simple Instructions: We’ve updated our cart to make it easy to request a payment plan. Here are the quick instructions:

      • Select the course(s) you wish to reserve and click the “Enroll in this Course” button.
      • Proceed to checkout as you would normally, and then choose the “Request a Payment Plan” radio button under the credit card options.
      • Your seat(s) will be reserved, and we will send you a custom processing invoice that shows the total amount for your order. Then, you will receive a separate PayPal monthly setup which is really easy from there. Just follow PayPal’s instructions.
      • This way the order is tracked, and your seats reserved immediately.
      • Your payments will be charged monthly.
      • If you have a special request, please include your request in the Order Notes area on the Checkout page. We will work with you and look forward to seeing your student in our classes!

Do you offer military discounts?

We offer a 5% discount for military families. Simply place your order and contact us with information showing one of the parents is an active service member. We will refund 5% of your order. Thank you for your service!

I have questions about content from a class. Who should I contact?

Each teacher has their own contact form on their respective page. If you have a course related question, please contact the teacher directly through their contact form.

I am having technical troubles ordering from your site. Who should I contact?

Please send a message through our Customer Tech Support form if you are having difficulty with our site.

I have general questions about's offerings. Who should I contact?

Please submit a request through our contact form, and we will be sure to respond to your questions promptly.

Will you be adding more courses in the coming months?

We are in talks with teachers for multiple new offerings in the coming months and will keep the site up to date. Please make sure to sign up for our newsletter to keep informed.

How do you use our email and private information?

We do not sell your information – period. We use your contact information to provide teachers with a way to get your students set up for their course(s), to email you important business information, and to send you periodic updates. We will not spam you or use your information in ANY other way except conducting the work of informing YOU and educating your students through

Are quantity discounts offered?

Yes. When you enroll in more than one class –  whether it is one class for multiple students or multiple classes for the same student – you automatically get a 10% off discount. The quantity discounts are calculated after any sale discounts and before any coupons.